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Managed IT Services

Intelligent remote monitoring, proactive maintenance, and behind-the-scenes remote support.

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Backup & Disaster Recovery

Ensure peace-of-mind in any situation with the most complete data backup solution available.

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Cloud Hosting Solutions

Reduce infrastructure costs, collaborate, and get more done with our unique cloud solutions.

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Your data is your business...protecting it is ours.

At Digital Seattle, we understand business. We consult. We provide solutions to solve everyday challenges. We just happen to fix computers as well.

We believe (and have proven) that if you proactively manage technology, run maintenance religiously, and monitor a business network, everyday issues and downtime will be greatly reduced.

This is what makes us different than your typical tech support company. Sure, we can fix computer issues when you have them, but our specialty is preventing them in the first place.

Are you looking for a partner you can trust your IT with? Sign up for a FREE IT Assessment to get started today.

Managed IT Questions?

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      • Who Are We?
      • Refer A Friend
      Who Are We?

      It's Nice To Know Who You're Working With, We Get That

      Digital Seattle understands that making a decision means putting your trust in us. We encourage you to find out more about our company and read testimonials from our many satisfied clients!

      About Digital Seattle
       

      Refer A Friend To Digital Seattle!

      Do you know someone who you think might benefit from our services? Let us know and we will get in touch with them!

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      What Our Clients Say

      • One-stop-shop

         

        We know that we are in good hands and can trust the feedback we get from Digital Seattle in all aspects of our technology management. From server maintenance and back up, new hardware ordering & service, annual software licensing, IT problem resolution, etc., our issues are handled more smoothly, quickly, and in a more cost effective manner than trying to provide all of these services in-house.

         

        Digital Seattle helps keep us on the leading edge and current with things including our annual “state of our systems” review that provides feedback about new trends, what other similar firms are doing and changes that may be coming up. All of this leads to our ability to make good decisions about purchases and resource allocation. The length of our history together speaks to the confidence and comfort level we have with the team at Digital Seattle and the services they provide.

        Jeff W., Client for 20+ years
      • Deep knowledge of our property & intricate systems

         

        Over the past 20 years of working with Digital Seattle, we have benefitted from their familiarity of our property and intricate systems. Any updates or additions we have had were made seamless due to the experience and knowledge already in place because of employee retention. They have built a strong rapport and familiarity with our staff, making any technical issues that arise easy to address and solve swiftly and with ease. We have always felt cared for by the team, and that our concerns are valid and given the attention they need.

        Shelley W., Client for 19+ years
      • High level of service & commitment

         

        Digital Seattle is proactive in the maintenance and security of our network and systems... and keep us ahead of the game by ensuring our software and hardware is working at peak performance. Keeping our systems running without down time is extremely critical. Their level of service and expertise is fantastic. I think we all sleep a bit better at night knowing we have true IT professionals working on our behalf!

         

        Everyone is very friendly and helpful. We also like the fact that they offer other services; such as the recent upgrade of our phone system to a cloud based system that saved us a significant amount of money, while providing ease of use and all the features you'd expect in very high end systems. We highly recommend their services! Having worked with DS for many years now, we really appreciate the consistent high level of service and commitment to keep us running smoothly! Thank you!

        Mitch M., Client for 9+ years
      • Positive change, Stability & Peace of Mind

         

        Since retaining Digital Seattle in 2016 for our IT support, we have transitioned our business forward to a new server, desktop computers, and other devices supported by frequent off site backups. Our employees have also become more efficient due to our immediate access to IT professionals. All of this positive change came about after a thorough review, followed by qualified recommendations from Voiko Tanev and his IT specialists. It is reassuring to know that our network is constantly monitored for updates, issues, security and firewall optimization. Thank you for providing tremendous stability and peace of mind with this aspect of our business.

        Carin K., Client for 3+ years
      • Clear Professionalism & Efficiency

         

        In contrast to our past providers, Digital Seattle’s professionalism was apparent from the first day we sat down to talk with them about a potential collaboration. Their knowledge of the industry is up to the minute, and their staff is very experienced. They have solved every single computer, network or server related problem our staff has experienced since we brought them on, and they have done it fast. Several times they identified a hacking threat that could have cost us many thousands of dollars, and neutralized it. 

         

         For a fair fee, they have given us an iron clad disaster recovery backup system, cyber security, all-hours access to fast tech support from knowledgeable staff (even when most of us are working from home), and we now have state of the art hardware. If any architecture firm is not covered in these areas, their risk is huge. Digital Seattle has given us peace of mind that has allowed us to conduct business quickly and efficiently even when working remotely.

        Larry J., Client

      Latest Blogs

      What Happens When You Get Ransomware?

      First of All, Don’t Panic

      If you suddenly get a message from a ransomware attacker claiming that the files on your computer have been locked down, first of all, don’t panic. Ransomware is scary, but there is a chance that the attacker really hasn’t infected your device. Some recent threat actors have been able to make a quick buck with “fake ransomware” attacks, where the threat is so dangerous that they can make money just from the panic these attacks can create.

      Also, you absolutely should not pay the ransom without first consulting your trusted IT resource. You don’t know if the situation is out of control just yet, so it’s best to not make any impulsive decisions. Paying the ransom only proves that ransomware is effective and further funds future ransomware attacks against other businesses like yours.

      Contact Your Trusted IT Resource

      Regardless of the extent of the attack, your business needs to contact its trusted IT resource to accurately gauge its impacts. Depending on how bad it is, you might be able to get away with restoring a data backup to a point before the ransomware attack struck. If the hacker is using double-extortion methods, however, this might not be possible. Either way, you don’t want to take action until you have had a discussion with your IT resource about what to do. There is almost always another option available, so you want to know what these are before you commit to any one in particular.

      Implement Proactive Measures for the Future

      Obviously you don’t want to suffer from another ransomware attack in the future, so it’s best practice to prevent these types of threats from infecting your infrastructure in the first place. You can do so with comprehensive security measures designed to keep threats out of your systems. Furthermore, we recommend that you implement multi-factor authentication and train your employees to identify threats. Doing so can keep your employees from making silly mistakes due to social engineering attacks, as well as limit user access controls in the event someone does slip up.

      Digital Seattle can help you implement any measures needed to keep ransomware at bay, including cybersecurity training for your business’ employees so they are more cognizant of the threat in the future. To learn more, reach out to us at (206) 709-9556.

      Learn More

      Cloud Hosting Services Offer More than Just Computing

      Traditional Hosting

      Small businesses often struggle with the traditional methods of application hosting, and it’s really due to no fault of their own. If you think about small businesses, you might notice that many simply do not have the space to accommodate hosting technology. They also might run into challenges with procurement due to limited budgets, and if they do manage to procure the correct technology, it can be a challenge to maintain it and keep it functional.

      One way that companies can circumvent these challenges is by working with a managed service provider who offers hosting services. Take Digital Seattle, for example. Our cloud services give small businesses the ability to leverage the technology without any of the struggles of your traditional methods. Basically, we can host aspects of your technology infrastructure, like your email, line-of-business applications, or Voice over IP telephone system, so that you don’t have to worry about hosting it yourself. You might be surprised by how convenient cloud hosting can be for a business like yours.

      Cloud Hosting

      We cannot discuss cloud hosting without first discussing the limitations of traditional hosting. It used to be the case that hosting applications on your in-house network would limit how and when you could access it. For example, if you host your own email server, if it’s not configured to allow remote access, you can only access it while on the in-house network. This is why the cloud has really taken off in the business sector; the anytime-anywhere access idea is just too good to pass up.

      Most services your business implements can be accessible online via the cloud, and as long as you are working with a managed service provider for your hosting needs, you don’t have to worry about where those services or applications will live. Best of all, outsourcing the hosting and management of your services means that you can focus elsewhere within your organization, like keeping operations running in the most efficient way possible.

      Digital Seattle can help your business achieve this hands-off approach to its IT management and maintenance. To learn more about how we can change your outlook on technology hosting, reach out to us at (206) 709-9556.

      Learn More

      Cybersecurity Is Getting More Difficult as Phishing Becomes More Available

      Phishing-as-a-Service is not a new concept, and neither is the idea of adopting the “as a service” business model in the context of hacking. The difference between those items and now is that ransomware exists, and it’s one of the more dangerous threats out there to be sure. The biggest challenge that many organizations face, and what makes Phishing-as-a-Service so dangerous, is that it enables even amateur hackers to make money off of someone else’s hard work.

      The service entails organizations and groups such as BulletProofLink, a Malaysian phishing service, who sell their clients products like website templates, email delivery, hosting, and credential theft. These services are provided in the form of fully unidentifiable links. The service provider hosts these resources on their servers and works to harvest credentials on behalf of their clients. While the credentials can be stolen—and yes, this is bad—they can also be sold on the Dark Web to others. These other attackers can then use them to launch even more dangerous attacks in the future.

      Basically, the one who buys the credentials is not necessarily receiving credentials that are guaranteed to work. They are simply paying for the opportunity to get working credentials.

      The aforementioned Phishing-as-a-Service provider, BulletProofLink, provides access to templates for login pages such as Microsoft OneDrive, Google Docs, Dropbox, LinkedIn, Adobe, and more. A different service also uses what is called “double-theft” where the provider steals credentials for one customer and sells them to another. As you can imagine, this affects the ransomware workflow, as attackers can use these credentials to infiltrate networks and encrypt systems, forcing those on the receiving end to pay up.

      While the devil is certainly in the details for these threats, we hope that you at least walk away from this article realizing how dangerous and innovative hackers can be. If you underestimate the damage they can do to your business, it might be the last mistake you make.

      Digital Seattle can help your business overcome the many challenges that come with cybersecurity. To learn more, reach out to us at (206) 709-9556.

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      Latest Blog Entry

      We often discuss how your business can avoid the impact of ransomware, but what we don’t often discuss is what happens to businesses that do, in fact, suffer from such a devastating attack. We want to use today’s blog as an opportunity to share what your business should (and...

      Latest News

      Digital Seattle Adds More Competencies To Their Preferred Partner Status!

      Digital Seattle Inc. Announces that we have become a Preferred Partner in Dell's PartnerDirect program, certified in Network Security, Servers, and Workstations.

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